Frequently asked questions and support - jewelery Les Creations Roma

DO I NEED AN ACCOUNT TO MAKE A PURCHASE?
No! Purchasing on our website is easy, fast and it doesn’t require any registration. You can purchase our products just giving out data essential to the shipping.
WHO CAN I CONTACT IF I HAVE FURTHER QUESTIONS?
LeS Creations staff is available 24/7. You can contact us through the dedicated form in the Contact section. We’ll try to answer as soon as possible.

HOW CAN I GIVE BACK AN ARTICLE?

The purchaser has the right to cancel the contract without penalty and without specifying the reason within the term of 10 (ten) working days from the day of receipt of the goods purchased. The product must be in the original condition, comprehensive of label and package. We’ll send you an e-mail as soon as we verify the state of the product and reimburse you. Click here for instructions.

Shipping

WILL I BE ABLE TO TRACK MY SHIPMENT?
You will always be able to track your shipment. Once the order has been shipped, you will immediately receive an e-mail from us, including your tracking number.
WILL I HAVE TO PAY FOR TAXES AND CUSTOMS DUTIES?
No, all taxes and customs duties are paid by LeS Creations in advance for any destination in the world. You will not be charged any extra fees.
WILL THE SHIPPING RATES VARY DEPENDING ON HOW MANY ITEMS I ORDER?
No, shipping costs are based on flat rate, no matter how many items you decide to purchase.
HOW MUCH ARE THE SHIPPING FEES?
Please have a look at this shipping page. Until 31st May there isn't shipping page because shipping is free.
IS SHIPPING INSURED?
Yes. Shipping is made by specialist courier, recommended with valuable jewels.
HOW LONG DOES A DELIVERY TAKE?
Delivery time depends on the destination country. Contact us to know the shipping time of your country.
DOES LES CREATIONS SHIPS ONLY TO ITALY?
No. LeS Creations ships in USA, UK, UE, Japan and Australia.

FAQs

DO I NEED AN ACCOUNT TO MAKE A PURCHASE?

WHO CAN I CONTACT IF I HAVE FURTHER QUESTIONS?

HOW LONG DOES IT TAKE TO PRODUCE JEWELRY ?

HOW CAN I GIVE BACK AN ARTICLE?

WILL I BE ABLE TO TRACK MY SHIPMENT?

WILL I HAVE TO PAY FOR TAXES AND CUSTOMS DUTIES?

WILL THE SHIPPING RATES VARY DEPENDING ON HOW MANY ITEMS I ORDER?

HOW MUCH ARE THE SHIPPING FEES?

IS SHIPPING INSURED?

HOW LONG DOES A DELIVERY TAKE?

DOES LES CREATIONS SHIPS ONLY TO ITALY?